Human-first, smart, and fully remote customer support
• Native agents in Spanish, Portuguese, French, English, and Russian.
• Support via chat, email, phone, translation, and live interpretation.
• Your support, better done. By real specialists.
Scroll down
Our Services
Live Chat Support
Instant, empathetic support in Spanish, Portuguese, French, and English. No bots, no scripts — just humans who solve real problems.
Email Support
Clear, personalized, and thoughtful responses — delivered on time, every time.
Phone Support
Inbound and outbound calls with native agents who build trust and reflect your brand.
Telemarketing
Sales, retention, or feedback — always respectful, clear, and human-centered.
Professional Translation
Documents, interfaces, emails, and video translated with cultural precision.
Available in ES, PT, EN, RU — by certified native linguists.
Audio & Video Transcription
Meetings, interviews, or webinars turned into clean, accurate, editable text.
Available in: ES, PT, FR, EN, RU.
Consecutive Oral Interpretation
Real-time interpretation for meetings, virtual events, or investor calls.
Pairs: EN↔ES, EN↔RU, ES↔RU.
Back Office & HR Support
Onboarding, contract management, and remote team coordination — so you can focus on growth.
All 100% human. 100% remote. Built by specialists who understand Latin America — and beyond.
Why choose SupportCrafters?
MULTILINGUAL WITH LATIN SOUL
Our agents are native speakers, culturally fluent, and understand the nuances of Latin American Spanish, Brazilian Portuguese, French and global English.
→ They don’t just speak the language. They live it.
100% HUMAN, 0% BOTS
No rigid scripts. Just empathy, judgment, and real solutions in every interaction.
→ Because the best customer experience starts with a real person.
FAST, PRECISE, MEASURABLE
CSAT ≥ 90% | FRT < 2 min | NRT < 10 min
Results you can track from day one.
→ Quality that’s measured, not promised.
Choose your path to better support
At SupportCrafters, there’s not one path — there’s the one you need.
Request Service
Request Custom Quote
Discovery Call
Request Service
Perfect if you know exactly how many operators, hours, or words you need.
- Choose your service on the pricing page
- Calculate your investment using our integrated form
- Receive confirmation in less than 24 hours
Free consultation!
Request Custom Quote
Perfect if you need a hybrid solution (support + translation + HR).
- Analysis of your systems and flows
- Detailed proposal with team structure
- Training schedule (7–28 days)
Free consultation!
Discovery Call
Perfect if you’re unsure about volume, languages, or service type.
- Understand your business in 30 minutes
- We propose a tailor-made solution
- Establish deadlines, prices, and SLAs with no obligation
Free consultation!
Rigorous training:
Rigorous training
7–28 days on your systems, tone, and workflows
Secure payments
First-month deposit required before training — ensures fair pay for our team
Real metrics
CSAT ≥ 90%, FRT < 2 min, NRT < 10 min — from day one
100% human support
Every interaction handled by a native specialist who knows your brand
Your support, better done. By real specialists.
Contact Us
Ready to start?
Fill out the form and we will contact you within 24 hours.
Qualified support staff
Advice on all matters relating to the operation of the company.
Free consultation!
FAQs
What makes SupportCrafters different from other support providers?
We’re not a call center or a bot platform. We’re a team of native specialists in Spanish, Portuguese, French, and English, with rigorous training and a 100% human approach. Every agent is deeply trained on your business, values, and systems — like an extension of your internal team. Our motto says it all:
Smart Support. Human Touch.
Who is SupportCrafters for?
We serve companies expanding into Latin America, the U.S., or global markets with Spanish/Portuguese-speaking audiences who need human, scalable, high-quality support without the cost and time of internal hiring.
→ Ideal for: SaaS startups, e-commerce, fintech, edtech, and remote-first companies.
Why pay SupportCrafters instead of hiring directly?
Because we’re not a vendor — we’re your external support department, ready in 7–28 days. You avoid:
- 3–6 months of recruitment, vetting, and onboarding
- Legal and payroll complexity across LATAM countries
- Hidden costs of tools, training, and turnover
How do you ensure quality if your agents work remotely?
All our specialists work from professional, quiet environments with stable internet. Before they touch your customers, they go through 7–28 days of trainingCSAT ≥ 90%, FRT < 2 min, NRT < 10 min.
Do you offer automated or AI-powered support?
No. We believe the best customer experience comes from empathy, judgment, and human connection. Every interaction is handled by a real, native-speaking specialist — no bots, no scripts, just people who understand your audience.
What languages do you support?
Support: ES, PT, FR, EN
Linguistic services: also RU
All specialists are native speakers or C2-certified.
How does payment work?
We invoice in USD, EUR, or local currency.
We accept bank transfers, Stripe, PayPal, and USDT (crypto).
The first month’s payment is required before training begins to ensure fair, on-time pay for our team.
💬 ¿Tienes otra pregunta?
Write to us at hello@supportcrafters.com
We are happy to help you.
SupportCrafters
Smart Support. Human Touch.
Human, multilingual, and 100% remote support for companies that value quality and empathy.
RESOURCES
LEGAL
LEGAL
© 2025 SupportCrafters. Made with ❤️ from Latin America.